On 18 August 2025, the Clean Energy Regulator (CER) permanently suspended the registration of Hello Solar Pty Ltd under section 30A of the Renewable Energy (Electricity) Act 2000 (REE Act). This action was taken as the CER was no longer satisfied that Hello Solar was a fit and proper person for the purposes of the REE Act. This decision is effective immediately and Hello Solar can no longer create renewable energy certificates.
The decision follows an investigation into the conduct of Hello Solar, a company with affiliations to Emerging Energy Solutions Group Pty Ltd, NetZero Environmental Group Pty Ltd and Greenbot Pty Ltd (all of which have had their registrations permanently suspended by us under the REE Act). Hello Solar was found to have provided misleading responses when the CER asked them to provide information.
Registered agents and their executive officers have significant responsibilities when participating in the Small-scale Renewable Energy Scheme (SRES) to ensure the integrity of the scheme. Registered agents must remain fit and proper persons and are responsible for reporting any changes that may affect their status. This includes certain criminal convictions or breaches of the SRES or other schemes administered by the CER.
The CER monitors registered agents and may require agents to provide information in relation to their participation in the SRES. Providing false or misleading information to the CER, including omitting important information, may result in the CER suspending an agent’s registration so that they can no longer create small-scale technology certificates or large-scale generation certificates. Providing false or misleading information to the CER may also result in criminal prosecution.
The obligations and responsibilities of registered agents participating in the SRES are set out on registered agents. The CER's compliance policy and priorities are available at compliance policy for education, monitoring and enforcement activities. Information on registered agents, including those currently suspended, can be found by searching registered persons in the REC Registry.