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Scheduled maintenance

We're doing some scheduled maintenance. There may be an interruption to some of our online systems from 7 pm Friday 12 July 2024.

Get in touch

Our contact centre is open:

  • Monday to Thursday: 9:00 am to 5:00 pm AEST
  • Friday: 10:30 am to 5:00 pm AEST.


We're closed on national and Australian Capital Territory public holidays.

Phone

If you're within Australia, call us on 1300 553 542

If you're outside of Australia, call us on +61 2 6159 3100

Email

Email us at enquiries@cer.gov.au

Post

Send us a letter by post to:

GPO Box 621
Canberra ACT 2601

Media enquiries

For any media enquiries, you can:

Translating service

If you need help in your language, you can use the Translating and Interpreting Service (TIS National).

TIS National is available 24 hours a day, every day of the year.

Call TIS National on 131 450. An automated prompt will ask you which language you need. Then you'll be connected to a TIS National operator who will find you an available interpreter.

To talk to us in your language, tell the interpreter:

  • you want to call the Clean Energy Regulator
  • our phone number is 1300 553 542.

For more information, visit the TIS National website.

National Relay Service

If you're deaf or find it hard to hear or speak on the phone, you can use the National Relay Service (NRS).

There are many different types of service calls to suit different needs. This includes NRS chat, NRS captions and SMS relay.

You need to register to use this service. For more information, visit Access Hub.

Popular topics

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Freedom of information (FOI)

Under freedom of information, you have a right to access documents and information we hold.
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Public interest disclosure scheme

Find out how you can report suspected wrongdoing to us.
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Reporting fraud

If you suspect someone is committing fraud you should report it.
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Complaints

We encourage all types of feedback, including complaints. You can submit a complaint to help us improve our service.
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Social media

Stay up to date by following our social media channels:

Before you engage with us through our social media channels, check out our social media guidelines.

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