Our online systems can help you complete important tasks. But, as with any online activity, you could be vulnerable to threats. These threats can trick you into sharing personal or banking information.

Reporting fraud and suspicious activity

If you've noticed suspicious activity relating to one of our schemes, you should report it.

Reduce your risk

Our systems have strong security measures in place to protect you. There are also simple steps you can take to help reduce your risk.

  • Create a strong password and keep it secure. Store your username and password in a password manager and don't share them with anyone.
  • Use multi-factor authentication where possible.
  • Regularly update your devices and software and turn on automatic updates where possible.
  • Learn how to spot scams and suspicious activity claiming to be from the Clean Energy Regulator. This may relate to usernames, passwords or changes to our bank account details.
  • Keep up to date with the latest threats. Check Scamwatch or cyber.gov.au's alerts centre for current warnings.
  • If in doubt, stop and seek help.

Our systems are unlikely to breach your private data. If this happens, we can connect you with support services. More details are in our disclaimer.

Online security resources 

  • The Australian Cyber Security Centre's cyber.gov.au shares practical tips on how to stay secure online. This covers all types of threats, from scams and hacking to identity theft.
  • Scamwatch provides advice on how to recognise, avoid and report scams
  • The Australian Communications and Media Authority provides advice on scams, spam and telemarketing.
  • IDCARE can help if you've been a victim of identity theft.