ANREU account guidance

Only Australian citizens or residents can use the digital identity verification service.

If you need to upload certified identity documents, please ensure they are from Schedule 1 of the ANREU Regulations:

• Category A documents:
  • Australian birth certificate (not extract) 
  • Australian citizenship certificate 
  • Australian passport 
  • Australian visa (foreign passport). 
• Category B documents:
  • A driver’s licence or a learner’s permit, issued under a law of a State or Territory
  • A Medicare card
  • A notice issued within the previous 3 months to the individual by a local government body or utilities provider
  • An Australian firearms licence issued under a law of a State or Territory.re
  • A secondary school or tertiary education student identification card that:
    • (a) includes a photograph of the individual; and
    • (b) was issued by an education authority that has been accredited by the Commonwealth, a State or Territory government.

If your current name is different to the name on your identity documents, you must provide evidence. This must be provided along with the above 3 identity documents. It can include a:

• deed poll
• certified copy of a government issued marriage certificate
• certificate issued by a government authority that recognises the change of name.

For each document, detailed help is available by clicking on the icon. Ensure you enter the details from the document into the form, in the correct format.

Every document must be certified by a professional. This can be inside or outside Australia.

Certifiers in Australia must be a person identified in the Statutory Declarations Act 1959.

Foreign persons must upload certified copies from Schedule 2 of the ANREU Regulations:

• Category A documents:
  • passport or similar document issued for the purpose of international travel
  • birth certificate issued by a foreign government, the United Nations or an agency of the United Nations
  • national identity card issued for the purpose of identification.
• Category B documents:
  • document issued by a foreign government that identifies the individual
  • marriage certificate issued by a foreign government
  • driver’s licence issued by a foreign government for the purpose of driving a vehicle.

Ensure that both the licence and card numbers are on the certified copies of an Australian driver’s licence (for example, provide a copy of both the front and back of the licence).

Foreign persons are required to supply a certified insolvency check and police report sourced from their country’s national police force. 

Certifiers outside Australia must be:

• Australian non-honorary consulate
• Australian embassy
• Australian High Commission
• an Apostille Certificate can be obtained from a Hague Apostille Convention Competent Authority.

If the original document is in a language other than English, a written translation must be provided. This must be certified as a true and correct copy by an authorised translation service such as:

• an appropriate embassy
• a professional translation service accredited by the National Accreditation Authority for Translators and Interpreters.

Your organisation can streamline their identity verification process by supplying their Australian Business Number (ABN) or Australian Company Number (ACN).

If an ABN or ACN isn’t supplied, then your organisation must verify their identity by uploading certified copies.

These must be issued by the Australian Securities and Investments Commission (ASIC) or a similar governing body.

Depending on your type of organisation, you may need to provide:

• certificate of incorporation or registration with ASIC
• documentary evidence of organisation existence (for example, an annual report or the entity’s constitution)
• documentary evidence if the entity is a local governing body
• trust deed and its certificate of registration (if applicable)
• any variations to the trust deed.

If an entity is a body corporate that does not have an ABN, you will also need to provide identity evidence of the executive officers. The number of executive officers which are required to provide their identity documents depends on the entity type:

• if the body corporate is a private company, incorporated association or registered co‑operative (whether or not a foreign entity)—identity evidence of the following:
  • (i) in the case that the entity has no more than one executive officer—the executive officer of the entity;
  • (ii) otherwise—2 executive officers of the entity
• if the body corporate is a foreign company that is a public company—identity evidence of an executive officer of the entity who is not the same person the entity nominates to be an authorised representative.

The required identity document for executive officers are specified in Schedule 1 (domestic) and Schedule 2 (foreign) of the ANREU Regulations.

To change your organisation name but keep all other details the same (including ABN/ACN), you must:

• notify us within 28 business days
• email a certified copy of ASIC's Change of Registration or Change of Name Certificate
• change the name in ANREU by contacting us.

You can add a new, remove or update details of your authorised representative and change permissions. 

To make these changes, complete the 'Update an ANREU account' form in Online Services.

• Log in to ANREU
• Decide what type of transaction you want to make

Start transaction

Safeguard surrender, ACCU contract delivery or relinquishment

These transactions can only be initiated using notifications that will display on the 'welcome to ANREU' page.

• Select the relevant notification
• Select ‘view details’ button of the delivery notification that you wish to action
• Select start transaction

Internal, external or a voluntary cancellations

• Open the ANREU account you want to use
• Select ‘start transaction’
• Select the unit block(s) or number of units
• Select the receiving account for transfer of units and confirm selection
   

Once transaction details are complete, the next page shows a summary of the transfer transaction to be submitted including the from (transferring) and to (acquiring) accounts.

• Select 'submit transaction' for approval for the transaction to proceed
• Confirm the transaction by entering your password, then select the ‘submit transaction for approval’ button.
• The PIN to approve the transfer will be emailed to all approvers for this account. They must approve this transaction or it won't be actioned.

The authorised representative with approver permission will receive an email with a PIN. They have to enter the PIN and approve or cancel the transaction.

• Log in to ANREU
• Select the ‘transaction log’ from the left hand menu
• Use the ‘transaction ID’ and PIN to locate the transaction for approval
• Confirm transaction details are correct
• Enter the PIN and approve the transaction

The transaction is complete.