The Clean Energy Regulator (CER) has permanently suspended Sydney-based solar retailer 1 Solar Australia Pty Ltd, trading as Solar Power Nation, as a registered person under the Small-scale Renewable Energy Scheme (SRES).
The CER is no longer satisfied that the company meets the fit and proper person requirements. This means the company can no longer operate as a registered agent under the SRES or create small-scale technology certificates (STCs).
Registered persons in the SRES are subject to ongoing fit and proper person requirements. They must continue to have the necessary skills, capability, competency, good business practices, integrity and good character.
In making these types of decisions, the CER may also consider compliance with other laws and industry codes, including consumer-related matters, unfair business practices and conduct that could bring the scheme into disrepute.
1 Solar Australia has been expelled as an approved seller under the New Energy Tech Consumer Code (NETCC), and a Public Warning Notice has been issued by the Commissioner for Consumer Affairs in South Australia.
The Chair of the CER, Tony Chappel, said since the SRES commenced over a decade ago there have been isolated incidents of businesses failing to meet consumer expectations.
'If we see companies that are not operating professionally, we will not hesitate to take action to protect the integrity of the SRES.
'We work closely with consumer protection agencies, industry bodies and other regulators to share intelligence and identify and address any systemic risks within the solar and battery industry.
'We have a zero-tolerance approach for any poor business practice that can create an adverse outcome for the customer.’
1 Solar Australia has 60 days to request a review of the CER's decision.
If you have a complaint about your solar retailer, concerns about your solar installation, or if you suspect fraud or non-compliance, you should report it to us.
Contact: media@cer.gov.au or 02 6159 3448