Each year since 2014, we’ve invited our stakeholders and scheme participants to complete an anonymous survey about their experiences engaging with us.
We value our stakeholder’s opinions and feedback. The survey helps us better understand how they view our agency and staff. It also helps us improve the way we communicate.
We use the survey results to measure our performance against key activity areas and report on this in our annual reports.
We engage an independent research organisation to conduct our annual stakeholder survey.
To provide your feedback at any time, contact us.
2026 Stakeholder Survey
The 2026 Stakeholder Survey ran from 20 April to 8 May and received 749 responses.
Results
Highlights from the results:
- 92% agreed that the Clean Energy Regulator (CER) is trustworthy
- 87% agreed that we are doing a good job – highest result to date
- 86% agreed the schemes administered by the CER have integrity
- 85% were satisfied with their interactions with CER staff
- 84% were satisfied with how the CER performs its functions as a regulator – highest result to date.
Our commitment
The survey also drew attention to areas where we can do better. As stakeholder confidence is critical to the agency achieving its purpose, we’re committed to improving our digital experience. We’ll do this by:
- increasing website usability (including mobile experience)
- making information easier to find:
- improving navigation, search, and findability
- improving readability with plain language
- removing unnecessary complexity to improve transparency.
2025 Stakeholder Survey
The 2025 survey ran from 24 March to 11 April and received 782 responses.
Highlights from the results:
- 90% of respondents agreed that the Clean Energy Regulator is trustworthy (new question)
- 83% of respondents agreed that we are doing a good job – up from 75% in 2024
- 82% of respondents were satisfied with how we perform our function as a regulator – up from 74% in 2024
- 82% of respondents were satisfied overall with their interactions with our people (new question).
The survey also drew attention to areas where we can do better. As stakeholder confidence is critical to the agency achieving its purpose, we’re committed to:
- continuing to refine a more thorough and strategic approach to mapping engagement with stakeholders
- shaping and refining the ways in which we innovate and evolve to improve our services.