Each year since 2014, we’ve invited our stakeholders and scheme participants to complete an anonymous survey about their experiences engaging with us.
We value our stakeholder’s opinions and feedback. The survey helps us better understand how they view our agency and staff. It also helps us improve the way we communicate.
We use the survey results to measure our performance against key activity areas and report on this in our annual reports.
To provide your feedback at any time, contact us.
2025 Stakeholder Survey
We engaged an independent research organisation to conduct our 2025 survey. The survey ran from 24 March to 11 April 2025 and received 782 responses.
Results
Highlights from the results:
- 90% of respondents agreed that the agency is trustworthy (new question)
- 83% of respondents agreed that we are doing a good job (up from 75% in 2024)
- 82% of respondents were satisfied with how we perform our function as a regulator (up from 74% in 2024)
- 82% of respondents were satisfied overall with their interactions with our people (new question).
Our commitment
The survey also drew attention to areas where we can do better. As stakeholder confidence is critical to the agency achieving its purpose, we’re committed to:
- continuing to refine a more thorough and strategic approach to mapping engagement with stakeholders
- shaping and refining the ways in which we innovate and evolve to improve our services.