The Clean Energy Regulator is changing the way you log in to the REC Registry. From Monday 14 September 2020 you will access your REC Registry accounts through the Client Portal. Instead of the username you have previously used to log in to the REC Registry, you will now use your email address as your username and you will log in through the Client Portal.

What will this mean for REC Registry users?

You will no longer be able to share the same email address or username with other people. This is applicable to any organisation that has more than one user or account.

This means, unless you have a unique email address you will not be able to log into the REC Registry until your individual details are updated.

We have guidance and information on how to login for the first time after single sign-on is introduced to the REC Registry.

How to login to the REC Registry for the first time after 14 September 2020

What do I need to do?

You can resolve this yourself before the system outage from 7pm Friday 11 September 2020.

Follow these steps:

  1. Log into the REC Registry for each username.
  2. On the left menu, select ‘My Account’.
  3. Depending on your permissions either:
    1. From the drop-down menu, select ‘My details’.
      OR
    2. From the drop-down menu, select ‘Manage users’. Click on the username you want to change the email address of.
  4. Click on ‘Update details’ at the top of the page.
  5. Under ‘User contact details’, change the email address.
  6. Click ‘Update’ in the bottom right-hand corner of the screen.

Account administrators can update the names, email addresses, phone and mobile numbers for anyone in their account following steps 3b to 6. It is also a good opportunity to delete any old user accounts you no longer need.

What do I do if I haven’t updated my organisation’s account before the 7pm Friday 11 September?

Following the rollout of single sign-on, all users sharing an email address will not be able to login into the REC Registry.

You will need to contact the Clean Energy Regulator for ongoing system access on 1300 553 542.

If you are an existing Client Portal account user

If you are a REC Registry user that has an existing Client Portal account, you need to ensure that the full name and email address listed in your REC Registry account matches the full name and email address in your Client Portal account.

If your details do not match you can update your details in the in the Client Portal by going to the 'My details' tab.

To change details for a username(s) in the REC Registry:

  1. Log into the REC Registry for each username.
  2. On the left menu, select ‘My account’.
  3. Depending on your permissions either:
    1. From the drop-down menu, select ‘My details’.
      OR
    2. From the drop-down menu, select ‘Manage users’. Click on the username you want to change the details of.
  4. Click on ‘Update details’ at the top of the page.
  5. Make the changes in the relevant fields: name, email address, phone and mobile numbers.
  6. Click ‘Update’ in the bottom right-hand corner of the screen.

What happens if I haven’t updated my details before 7pm on Friday 11 September?

Following the rollout of single sign-on, if the full name and email address in the REC Registry and Client Portal do not match, you will not be able to login into the REC Registry.

Please contact the Clean Energy Regulator for access on 1300 553 542.